Privacy Policy

The Infusion Room – Privacy Policy (POPIA Compliant)

The Infusion Room respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa. This Privacy Policy explains how information is collected, used, stored and protected.

1. Information We Collect

We may collect contact information, enquiry details, appointment information and health-related information where required for consultation or service suitability.

2. Sensitive Personal Information

Certain information shared with us may be considered special personal information under POPIA, including health-related information. Such information is treated confidentially and processed only when reasonably necessary and with appropriate safeguards.

3. How We Use Your Information

Information may be used to respond to enquiries, arrange appointments, provide relevant communication, improve services and meet legal or professional obligations.

4. Consent

By submitting forms on this website or communicating with us, you consent to us processing your personal information where required for service delivery or communication.

5. Cookies & Analytics

Our website may use cookies and analytics tools to improve functionality and understand visitor behaviour. These tools may collect anonymous website usage information.

6. Marketing Communications

We will only send relevant communications where consent has been provided or where legally permitted. You may opt out at any time.

7. Data Security

We take reasonable technical and organisational measures to protect personal information from unauthorised access, misuse or disclosure.

8. Sharing of Information

Personal information will not be sold. Information may be shared only where reasonably necessary for professional, technical, legal or service-related purposes.

9. Your POPIA Rights

You may request access to, correction of or deletion of your personal information where legally applicable. You may also object to certain processing activities.

10. Medical Disclaimer

Information on this website is for informational purposes only and does not constitute medical advice, diagnosis or treatment. A consultation with a qualified healthcare professional is always required.

11. Related Policies

This Privacy Policy should be read together with our Terms & Conditions, which explain the rules governing website use and related disclaimers.
 

Please contact us via email for any further queries : info@theinfusionroom.co.za